Moderator DirtyDT Posted August 4, 2011 Moderator Posted August 4, 2011 Do we motorcyclists just expect bad service? After my bad experience with Hein Gericke I put this to one side and decided to get some parts for the old TS. Sent Crooks Classic Parts an email with the parts I was looking to price up using their online form. The name, part number and quantity of each part I wanted was all on there. Left my phone number and email. They have a good search facility on their site and the parts (bar one) all seemed to be in stock. I did this Friday. Left it Saturday as I presumed that they would be busy with walk in customers. Called them Monday and they took my name and said they would get back to me. Thursday now and I have not heard a thing. There was about £100 of parts for this order and having priced up the bits I would like to change I reckon about another £1000 from this type of outlet. I just wanted to know what you all thought so I started a poll.
Moderator Airhead Posted August 4, 2011 Moderator Posted August 4, 2011 I would say option 2 mate but as it's a classic and crooks is your best option...youre stuffed mate, anyhow the bike is 35 years old or so...whats a few more days
Moderator DirtyDT Posted August 4, 2011 Author Moderator Posted August 4, 2011 I would say option 2 mate but as it's a classic and crooks is your best option...youre stuffed mate, anyhow the bike is 35 years old or so...whats a few more days True. There is Robinsons Foundry and always CMSNL
blackhat250 Posted August 4, 2011 Posted August 4, 2011 Aye d,dt " i find the uk sellers are slow at dispatching,,, i"v bought stuff from U.SA. Thialand / germany, and all parts are here within a week, On the other hand , i bought a chainsaw, from dumfries, [ local] over a week b4 it came,,, i was about to email them when it arrived , I think its the old british attitude,, coffee, breaks bank holidays, and early finnish on a Friday,, ,,,, just the Attitude that sunk the british Motor industry, and why were all riding Jap bikes to-day,,,
Paulwhite Posted August 5, 2011 Posted August 5, 2011 I think its the old british attitude,, coffee, breaks , and early finnish on a Friday,, ,,,, why was i not told about this!!!
Moderator DirtyDT Posted August 5, 2011 Author Moderator Posted August 5, 2011 Aye d,dt " i find the uk sellers are slow at dispatching,,, i"v bought stuff from U.SA. Thialand / germany, and all parts are here within a week, On the other hand , i bought a chainsaw, from dumfries, [ local] over a week b4 it came,,, i was about to email them when it arrived , I think its the old british attitude,, coffee, breaks bank holidays, and early finnish on a Friday,, ,,,, just the Attitude that sunk the british Motor industry, and why were all riding Jap bikes to-day,,, Too true Blackhat why was i not told about this!!! :lol: I emailed Robinsons Foundry last night with a part, parts list from my extensive spreadsheet of parts I am going to change. Got home from work early and there was a price list and ETA of all the parts. Checking the parts, one was a fiver more expensive, the rest were the same price with the exception of one. They had misread one part number. I emailed them back and popped out for half an hour. When I got in there was an updated parts list from them and advice about ordering. I ordered using their online system, which is a bit strange to be honest, and entered a code to get free postage. £97 lighter now and I will see what happens next. Given that these types of parts I am going to get are about a grand, it does pay to treat any potential customer well. Off to update the projects thread now.
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