Rayne

Well trading Standards agree that I have a case. So does my brief. I forgot to mention that, for 10 years, I headed a legal department of a national company handling such cases. I know my way around the legal system and can easily take them to small claims court. If anyone else has a similar problem I urge them to push and contact Trading Standards. They are impartial and will assist you. Lets not forget, you pay for goods and services in good faith. Any work paid for has a guarantee also so if,like Paulwhite, who had work done, his engine blew and he could prove it was down to the shoddy work he had done, he to could take it further and seek compensation. So.......wheels are in motion!

Well, heres an update for you. I called the dealer this morning. They said they were waiting for a part. It would come in today. Yamaha have allegedly contacted the dealer who now says a part HAS to be ordered. What a crock. Now can you see why I'm going to have to take it further? Its not a joke anymore....it's becoming a pantomine.

I purchased a Yamaha cash on the understanding that it had a warranty. The dealer is the representative of Yamaha. If you have a warranty claim you can not deal directly with Yamaha but have to deal with the agent/dealer who said time and time again the bike would be fixed. As previously said, the bike has done less than 2000 miles. I have followed the warranty procedure and given Yamaha and the dealership ample time to fix the problem. In fact the dealer has sent me emails stating that the bike would be on the road by the end of that week. When Yamaha contacted them in relation to this they then said the bike would be looked at the following week...... so it had not even been started even though Yamaha had stated that all the parts were there. Another lie. So, I have been left out of pocket with transport costs, the dealers have lied and fobbed me off and, as the bike has only doen less than a few thousand miles, I do not see why I, as a customer, should not blame both of them. If they had have offered me a courtesy bike then I would not have minded but I will not be fobbed off or lied to. Adding this as it may help others in the future. This is from the Supply of Goods and Services Act 1992. The Supply of Goods and Services Act 1982 requires a supplier of a service acting in the course of business in England, Wales and Northern Ireland to carry out that service with reasonable care and skill and, unless agreed to the contrary, within a reasonable time and make no more than a reasonable charge. • These terms apply unless they have been excluded and there are strict limits on the circumstances in which an exclusion or variation will be effective. • Common law in Scotland has similar effect to the 1982 Act. Suppliers of services or their customers should obtain legal advice about the common law in Scotland if necessary. • If a supplier of a service breaches the conditions of a contract (for example by failing to carry out the work ordered) the consumer has a choice either to affirm the contract (treat it as still in existence) and claim compensation from the trader for his failure to carry out what was agreed or rescind (cancel) the contract. • If the supplier does not carry out the work with reasonable care and skill the law treats the matter as a breach of contract and the consumer can seek redress. Often reasonable compensation in these circumstances will be repair or replacement. • If no agreement has been made with the supplier about completion of the work, or about the charge to be made, then if it is not completed within a reasonable time or the price is unreasonable, this is also treated as breach of contract and the consumer may be entitled to compensation. • Any goods supplied in the course of the service must be as described, of satisfactory quality and fit for their purpose. If they are not the consumer is entitled to a repair, replacement or compensation. • A supplier of a service who has broken a contract may also be liable for any consequential loss which is suffered by the consumer. Ultimately it would be for the courts to decide whether or not a breach of contract has occurred and the redress, in the form of damages (compensation), to which a consumer might be entitled. • A claim can be pursued though the courts for up to six years providing it can be shown that the problem was due to the work not being carried out properly or the goods or materials used not being of satisfactory quality.

Thanks for all your comments, I appreciate them. I was told by the dealer that the bike would be "on the bench" on Tuesday. Still no call from them to say the what is happening. Will call them this morning and if no joy will call Yamaha UK again. The next step in the chain is trading standards and small claims court. The bike isnt even a year old, less than 2000 miles and it has problems? Not fit for purpose and not of merchantable quality spring to mind. I bought Yamaha as it had a good reputation. The after sales is rubbish and when I (and my two cousins) upgrade it will NOT be yamaha i'm afraid. They have just passed and were looking to buy the 2009 V Max each as money is no object to them but I think we will all be looking elsewhere. What a silly way to treat customers and lose money, especially in todays economic downturn!

Well, Yamaha UK have confirmed that the parts are at the shop. I had an email from the shop last week saying that the bike would be ready by last Friday. I got a call from the shop yesterday saying that it will be on the bench today. I will wait and reserve judgement on when i will see my bike back. Not very good customer services by the bike shop and I dont appreaciate people telling me it will be ready when they havent even touched it. If they had communicated better or offered a spare bike then I wouldnt have minded. Poor service....and your right. It's costing me a fortune to get to work and back.

Hello all. I am looking for some advice from you please. I have a YZF R125, under 2000 miles so i took it to my nearest Yamaha dealer and they said they would inspect it. I took it back and waited for over two hours. they agreed that the bike wasnt right and it was a warranty claim. It has an engine knock. I was told to take it in, they would inspect, order the parts and fix it. All well and good you may think. But, that was over two and a half weeks ago. Still no signs of the bike. The last communication I had they said they were still waiting for one more part and would let me know when the bike was to their satisfaction. Still no bike and they are ignoring my emails (cant phone due to work). Should I contact Yamaha direct, trading standards as i need the bike for work and no offer of a courtesy bike or am i being unreasonable. Surely, two and a half weeks and counting is a bit long isnt it?